With on-demand video more popular than ever, over the top (OTT) companies need to keep up with increased competition — and rising customer expectations,
This free data-driven report looks at what streaming services can do to increase engagement and earn customer loyalty.
Learn more about the OTT industry by the numbers
80% of U.S. customers use at least one video streaming service
25% of customers sign up for free trials or discounted rates
35% of customers leave when those free trials or special rates end
Related stories
The value of agent education and training during economic slowdowns
With rising customer expectations around better service in today’s macroeconomic environment, it’s important to lean on customer education programs to boost agent knowledge and productivity—and to help your business retain customers.
What is employee turnover? Calculation, effects, and prevention tips
Employee turnover is the number of workers leaving your business at any given time—including voluntary and involuntary exits. We’ll explain how to calculate and reduce turnover in your organization.
Streamline call center BPO management with data-driven WFM
As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.
Why great CX is the doorway to success with open banking for financial services firms
CX is a top priority for financial services providers, and for good reason. Here's how to deliver an experience that meets people's high and evolving expectations.
Read the report
Download now