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What is customer satisfaction score? (+ how to measure CSAT)

Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.

• Customer retention
• Customer satisfaction

Bringing the vineyard home: A CX Moment with Wine.com

Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.

• Only human

Introducing new Zendesk Sell innovations to help companies drive revenue

New, enhanced features in Zendesk Sell—including advanced sales analytics, custom objects, and sales engagement tools—empower sales teams to accelerate revenue and increase efficiency.

A new era of conversational CRM connects customer conversations across your business

Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.

• CRM

The business imperative of supporting your people

HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.

• Employee experience

The new face of user groups—and 3 reasons to consider joining

User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.

A 3-pronged approach to creating (and scaling) legendary customer service experiences

To consistently deliver the types of experiences today’s consumers expect, leverage innovative CX analytics, QA data, and individualized agent coaching.

Internal customer service: Definition, tips, and examples

内部客户服务可以帮助改善employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.

• Internal support

The 3 keys to successful automated brand interaction

The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we go back to the basics and unpack what it takes to lay the right foundation for automated brand interaction.

• Artificial intelligence

Cue the confetti. We can’t wait to see you at Zendesk Relate 2022.

尽管一直在暂停过去两个是的rs, Zendesk never took a break. We’re excited for the return of our global customer experience event to share all that we’ve been working on.

5 ways to create better employee experiences in healthcare

Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.

• Employee experience

3 ways healthcare companies are improving customer experience

Quality customer service in health care is more important than ever. Here’s how to stay ahead of the curve.

New integrations are in bloom

New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.

• Apps and integrations

Sales coaching: How to coach reps to succeed in 2022

Harness the power of sales coaching to create a team of high-impact superstars.

• Sales Leaders
• Sales success

Beyond the bubble: How 3 brands are using live chat differently

Learn how successful brands are evolving their live chat strategy and turning browsers into buyers.

• Client loyalty
• Live chat software

Selling the solution: Why solution sales are taking over

Making a purchase is a no-brainer, if it solves a problem. Learn how solution selling connects clients to the best solution for their issue.

• Sales Methodology
• Sales strategy

What’s a lead source? Here’s what it is and why it’s important

Simply put: A lead source is how a lead initially hears about you. Knowing your lead source trends enables you to grow leads.

• CRM
• Lead Generation

20 B2B lead generation strategies | Master list for 2022

Generate more B2B leads with strategies that actually work in 2022. More leads, more prospects, more revenue.

• Lead Generation
• Sales strategy

73 important sales statistics for 2022

From sales funnel facts to sales email figures, here are the sales statistics that will help you grow leads and close deals.

We’re placing some bets on the future of customer experience

Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.