Article

What is a CRM manager, and why are they important?

Improve your customer experience and increase client retention by knowing the ins, outs, and purpose of a CRM manager.

• CRM

How to build a sales team: A comprehensive guide

Create a strong sales team for your business to drive revenue and accelerate growth.

• Sales success

Sales support: What it is and why it’s important in 2022

Learn how to use sales support the right way so you can back up your sales team while increasing your ROI.

• Sales productivity
• Sales success

Scaling growth at service centers: A CX Moment with Compass

Zendesk chatted with Compass’ Director of Customer Support, Amy Velligan, about applying the lessons she learned at Walmart to the nation’s largest real estate brokerage.

Break-even point | Definition, analysis, and formula

The break-even point is a major inflection point in every business and sales organization. Here’s what it is and how to figure it out.

What is customer rapport? (+8 ways to build it)

Establish customer rapport to create stronger connections with your audience and improve retention.

• Customer retention
• Customer satisfaction

Improve customer experiences with AI and conversational service

To produce the personalized experiences that keep customers coming back, companies must first navigate a unique set of challenges.

What is customer enablement and why you need it: A guide

Customer enablement is critical to business success. When you educate and empower your audience, you enhance their experience and create loyal fans.

• Customer retention
• Customer satisfaction

11 customer retention metrics every support team should track

Make sure customers stick around by regularly measuring customer retention metrics and leveraging key insights effectively.

• Customer retention

Why CX teams need automated privacy tools

学习工作流自动化促进str隐私onger data security and increased efficiency for your CX team.

• Internal support
• Workflow efficiency

How customer success operations improves customer service

Customer success operations (CS Ops) can take your customer service—and team performance—to the next level.

• Workflow efficiency

Spring ahead with new integrations

Step into spring with new Zendesk app integrations. Learn all about how these new integrations can help out your sales and support teams.

• Apps and integrations

What is tech sales, and how do you break into it?

Today, tech sales mostly refers to software sales—specifically, selling SaaS products. But there’s more to tech sales than that.

What is the value chain? Value chain definition, model, and examples

The value chain gives you the tools to maximize your company’s value and profit margin by evaluating all business activities.

• Sales success

The ultimate guide to sales opportunity management

Opportunity management is the process of tracking sales opportunities as they move through the pipeline. Here’s everything you need to know before you start.

• Sales Pipeline
• Sales productivity

What is ACV in sales? ACV vs. ARR (+examples)

Use ACV to measure and understand the worth of your customer contracts.

Customer relations 101: A customer relationship guide

Understand the ins and outs of customer relations to improve your customer experience, raise profits, and boost brand credibility.

• CRM
• Customer retention

The sales engineer career path: A complete guide

Interested in becoming a sales engineer? Here’s everything you need to know before pursuing this career path.

Scaling with CX is more important than ever. Here’s how to take advantage

As industries change, company growth is top of mind. Scaling through customer experience can be the catalyst you need.

What is business development? Strategy, plan, and skills

Understand business development so you know what your BD department does and how to best use their skills.

• Sales strategy