Team efficiency
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Guide
Customer service structure: how to build an effective support team
What does a successful customer support team look and feel like? How can companies deliver good…
White Paper
Rethinking customer service skills for the new era of retail
Customer experience is a front-and-center variable in the retail industry’s ongoing evolution. While experience-focused leadership positions…
Article
How Slack changed the way we work by putting the customer experience first
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Guide
Agent Experience Guide
Customer support agents have a tough job. They need to make sure customers are getting what…
Guide
Agent Life Cycle Guide
Your support agents interact with customers more than just about anyone else in your company. They…
Infographic
Top customer experience with agile customer care
Customers have more options than ever before. So any company looking to build long-term relationships, and…
Infographic
In good company: Expand support beyond customer service
Supporting today’s customers requires an “all hands on deck” approach. Customer service is no longer siloed…
Article
快乐Employees Mean Happy Customers: Creating a World-Class Internal Culture
Most companies believe that what’s most important is training employees to provide great service. But what’s…
Article
How to Provide Global Support
When it comes to the management of customer support, organizations should be prepared to meet customers…
Article
How to hire customer support agents
Customer service matters. It affects your bottom line and how your brand is perceived by the…