Workplace

A guide to building a customer-centric organizational culture

Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.

Working remotely: Pros, cons, and secrets to success

Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.

• Productivity

New year, new books. Here’s how introverts can get an edge on networking

The Introvert’s Edge to Networking, published January 2021, is not—as some of us might wish—a book…

• Only human

Creative ways to stay connected with remote coworkers (that aren’t a virtual happy hour)

Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.

• Only human

The symbiosis between leaders and managers

The conventional understanding of the difference between leaders and managers held that a leader is a…

How to pivot in the face of change

Something’s not working. Maybe your business didn’t take off like you thought it would; or it’s…

Gratitude at work: why giving is as good as getting

Last year, I took Yale University professor Dr. Laurie Santos’s wildly popular “The Science of Well-Being”…

From 3 years to 8 weeks—digital transformation is speeding up

“We used to talk about a burning platform,” said Scott Engler, VP of Advisory for CFO/CHRO…

The sweet sound(s) of productivity

我们都在那里。You’re trying to do some deep work and there’s something going on…

How to ask for a mental health day from work—because we all need one

The day is coming when employees will be shocked to learn that their predecessors couldn’t just…

• Only human

The future of work—new paradigms, locations, and possibilities

The workplace paradigm has been pretty stagnant for about 100 years: 9-to-5 Monday through Friday; come…

Work-from-home productivity tips for the long haul

When the pandemic forced Kenny Trinh’s company to lay off employees, he found himself managing multiple…

• Only human

The reality of uncertainty: Tim Crawford on how CIOs are thinking about the ‘next normal’

A few months in to what remains a very strange way of living, we know a…

The bright future of generalists in the workplace

How people think, in terms of how we use our brains, has changed a lot in…

我是做什么工作的吗?在父母回来勒ave

The first time I left on parental leave, my company had just been acquired. As a…

• Diversity, equity, & inclusion

The future of customer care: built-in flexibility

Customer contact centers have always been divided between remote work and in-office work, with arguments for…

Relational Mindfulness: 4 ways to relate as humans at work

A phone interview with Brigit Ritchie in the midst of a global crisis opens like this:…

How to support your remote team’s mental health

No expert would recommend making the shift from a full-time, in-person team to a fully remote…

7 ways to build your team’s communication strategy—especially when remote

There’s an insidious presence eating away at your productivity and focus every day. It’s communication debt.…

How to work and homeschool—advice from someone who’s done it

Parents: What we are being asked to do is not humanly possible. There is a reason…

• Only human