Zendesk Tips
最新的故事Page 2
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Community Tip: Set up Zendesk ticket threshold notifications for email and Slack
Notifications are incredibly helpful and can offer instant business insight, but everyone knows they quickly become…
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So you want to build an app?
Today in the Zendesk forums we’re hosting the next installment of our Fine Tuning series, a…
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Community Tip: Include end-user browser information via Help Center
In this Zendesk Community Tip, we cover an easy method for sending over browser information when…
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Go from Outlook email to Zendesk ticket in a flash
The new Zendesk add-in for Microsoft Outlook enables anyone in an organization to create a new…
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Community Tip: Create automated public follow-up for tickets in a Pending state
There is now a way to create an automated public follow-up for tickets in a Pending…
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Tip of the week: Including 0 values in Insights reports
This tip of the week covers how to include 0 values in Insights reports. To do…
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Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer)
It's common for engineers to seek help from senior engineers in order to resolve tickets or…
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Zendesk on Zendesk: The lifecycle of a problem ticket
Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk…
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Community tip: Funneling customer orders through Zendesk
My company recently got rid of our CRM for various reasons and, while we were not…
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Community tip: Best practices for using views
Views are the primary way of managing tickets in Zendesk. The tickets displayed in a view…
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Tip of the week: Autofill the Web Widget contact form
The new Embeddable Web Widget makes it easy to bring an effortless support experience to your…
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Fine Tuning: Agent productivity
Is your ticket volume growing, causing your support agents to stress about staying ahead of the…
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Tip of the week: build on customers lists to deliver better customer service
For new customers, user management is a big topic in our training sessions. They often ask,…
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Can enterprise companies really provide great customer service?
Personable, friendly, responsive. Probably not the adjectives you’d use to describe the customer service you get…
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Community tip: find your repeat customers
I am sure we all have experienced the anxious customer. The one that emails you a…
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Tip of the week: providing multiple feeback options
Imagine a situation when you need to provide your customers with more than one option for…
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CSM Spotlight: what to consider when going live with Zendesk
New to Zendesk? Today is your day! Join us for a community discussion of tips and…
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Community tip: 11 ways to give customers the love with Zendesk macros
11 crowdsourced tips for giving digital hugs and electronic kisses to your customers using Zendesk macros…
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Community tip: connecting Zendesk and Google spreadsheets
At Control Group, we're constantly reevaluating our own internal workflow to be more productive using the…
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Tip of the week: Building your change management process
For the simplest change management process, all you need is a few custom configurations.