Phone
Latest storiesPage 2
Article
Onboarding a business process outsourcer? Follow the four “Ts”
If you don’t get your BPO team onboarded quickly, and fully trained on your processes, product, and voice, you risk delivering sub-par service to your customers
Article
What is average handle time? Calculate it with caution.
What is AHT? Average Handle Time can help companies gauge the strength of their call center and phone support. It's a helpful KPI, but should be interpreted with a grain of salt.
Article
How Strava cracked mobile support and engagement
Strava creates fiercely loyal customers using a single, cross-device communication flow. Here's how they do it.
Article
Hold the line—your new hold music has arrived
有很多地方可以得到高质量的hold music for cheap—or even free.
Article
Building real relationships through technology
Read our customer spotlight on BombBomb to learn why the company switched from Zendesk—and why they came back
Article
Introducing Textback, born in our hackathon
Phone-tree, or IVR, administrators can now add a text-back option for callers needing support. And it all came about at the Zendevian Cup, our annual hackathon.
Article
For FabFitFun, subscriber growth means scaling up customer service
With hundreds of thousands of members and nearly 100 employees, FabFitFun’s email, phone, live chat, and…
Article
6 Reasons why every call center should use an integrated ticketing system
Despite major improvements in other realms of customer service, many companies are using outdated technology and…
Article
On hold no more: top 5 benefits of a callback service
No one likes calling a company only to be put on hold. In fact, according to…
Article
5 tips for training call center agents
Did you know that agent demeanor is even more important to consumers than fast resolution or…
Article
Improving phone support efficiency
Moving to a phone support solution that’s integrated with all your other support channels—like Zendesk Talk—can…
Article
Introducing our new ebook: Getting started with Zendesk Talk
To help teams provide—and continue to improve—great phone support, we’re excited to share our new eBook…
Article
Announcing Text: adding SMS support to Zendesk Talk
More people use phones than laptops or desktop computers. And texting—which is a lower commitment than…
Article
The reviews are in: Best headsets for customer service
Think about the tools you use at work every day—a mouse, a keyboard, maybe old fashioned…
Article
3 tips for transforming your call center into a profit center
Increasingly, customer service plays a part in more than just the post-purchase experience. Customers reach out…
Article
14 techniques to provide good phone customer service
Customers still want to interact with businesses over the phone. Provide phone-based support the right way using these tips.
Article
Taking the heavy lifting out of moving—and support
Living by an ‘innovate or die’ mentality, the founders of Dorm Room Movers adopted Zendesk early…
Article
6 easy steps to trial Zendesk Talk
Whether it’s to resolve complex support issues or to receive personalized service, many people appreciate companies…
Article
SMS: The New, Old Channel for Customer Service
是一个早期采用者和注册Zendesk新亚博native SMS channel Early Access Program
Article
Tip of the week: Porting numbers into Zendesk Voice
For the best audio quality and overall Voice experience, we highly recommend that you port any…