Service

Celebrating new integrations

New Zendesk app integrations are in—let's celebrate. Learn all about how these new integrations can ease workloads for your sales and support teams.

• Apps and integrations

Using TikTok for customer service: 4 brand examples + takeaways

TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.

• Apps and integrations
• Customer support social media

Conversational UX: A beginner’s guide (+5 best practices)

Conversational UX is quickly becoming a key ingredient in an exceptional customer experience, but getting started can be difficult. Here’s everything you need to know about conversational UX before you dive in.

• Artificial intelligence
• Design

31 customer service statistics you need to know

Discover where your customers currently stand and what they’re looking for in 2022.

What are customer touchpoints? Examples + how to identify them

Customer touchpoints shape how consumers view your brand. That’s why mapping the customer touchpoint journey is so important for your business and the customers you serve.

• Customer retention

3 ways to provide an AI customer experience

Learn how you can use AI to improve the customer experience at every touchpoint—and why you should.

• Artificial intelligence
• CRM

What customer first really means

Customer first means business success. Here's how.

• Customer retention
• Customer satisfaction

Customer dissatisfaction: A guide to handling difficult clients

Dissatisfied customers can affect your company’s reputation. Learn how to identify the various types of unhappy customers and adopt methods for defusing their anger.

• Customer satisfaction

11 best Contact Us page examples (+ how to create your own)

Your Contact Us page can leave a lasting impression on existing and potential customers. Do away with generic templates and create a page that stands out in all the right ways.

• Design

What is customer lifecycle management?

Businesses need to prioritize customer lifecycle management to both attract customers and retain them. Here’s how to get started with your own client lifecycle management program.

• Customer retention
• Customer satisfaction

8 ways to adopt and grow a customer service mindset

How do you ensure that your customer service team understands their role and leads the charge when it comes to driving customer satisfaction and loyalty? The answer: Help them adopt a customer service mindset.

• Customer retention
• Customer satisfaction

The gift of new integrations

It's the season of giving new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.

• Apps and integrations

Top ways to drive collaboration between support and development teams

辅导和开发人员之间的协作可以difficult at best—and a blocker at worst—which can have disastrous impacts on customer support success metrics. But there's a better way.

• Employee experience
• Team efficiency

How to build customer trust: 4 things to start doing today

Customer trust is key to driving loyalty and business success. To earn it, companies must understand and respect their customers and provide relevant, personalized experiences.

• Client loyalty
• Customer satisfaction

Travel chatbots: Top examples that travelers and businesses love

As travel comes back, your guests expect more. AI-powered chatbots can reduce stress for your agents and help customers at every step.

• Artificial intelligence

8 alternatives and synonyms for “happy to help”

Customers want to hear genuine expressions from customer service reps. Here are some better expressions to use than “happy to help” when delivering customer support.

• Agent tips
• Customer satisfaction

How to build customer intelligence (and why you should)

Today’s consumers expect personalized experiences, and in order to deliver, brands need customer intelligence. Here’s how to get it and what to do with it.

• CRM
• Customer expectations

Customer success vs. customer experience: What’s the difference?

Customer success vs. customer experience—what differentiates the two? Find out how they’re different and how they work together to improve the customer journey.

• Customer satisfaction

Integrations to be thankful for

感谢新Zendesk应用蒙特卡罗的时候了亚博ns. Learn how these new integrations can ease workloads for your sales and support teams.

• Apps and integrations

What skills and metrics CX teams need in ecommerce: An analysis

The 2020s will be remembered as the decade where ecommerce finally gained mainstream acceptance and use—but what does that mean for CX teams trying to keep up?