Zendesk Admin Center provides a central location for managing global, cross-product settings such as account ownership, subscriptions, security settings, integrations, and custom objects. It also includes settings to manage the Support ticketing interface, including views, macros, triggers, automations, and more.
Admin Center is available for Support, Guide, Chat, Talk, Explore, and Sell. Customers withLegacy ChatandLegacy Sellaccounts do not have access to Admin Center.
The features you can access in Admin Center varies depending on whether you’re an account owner, admin, or agent.
Opening Admin Center
You can open Admin Center directly from the product tray or from links on ZendeskSettingspages.
To open Admin Center
- Open any Zendesk product.
- Click the Zendesk Products icon (
) in the top bar, then selectAdmin Center.
The Admin Center home page appears. Use this page as a starting point for managing your Admin Center tasks.
Admin Center tasks
The following table shows the type of changes you can make in Admin Center:
| Icon | Menu | Tasks | Description |
|---|---|---|---|
|
Account: Manage billing, security, audit log, and other account essentials. |
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|
Billing |
Manage subscriptions, invoices, payments, and account ownership. |
|
 |
Usage | View account usage dashboards | |
|
Security |
Managesecurity settings and access security documents. |
|
|
Brand management |
Manage customer-facing identities. |
|
|
Appearance |
Brand and localize your site. |
|
|
Audit log |
Track activity related to your account. |
|
|
Sandbox |
Test changes before making them public. |
|
|
Tools |
Compare key metrics for your account. |
|
|
形式and agreements |
View legal and financial documents. |
|
|
People:管理团队(代理、管理员)用户和organization fields, bulk actions, and tags. |
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|
Team |
Manage your team members and organize them into groups. |
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配置uration |
Set up user events and profiles, configure end user settings, and manage user tags. |
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Bulk actions |
Import or delete a large number of users with a single action. |
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Deleted users |
Deleting users permanently for GDPR purposes. |
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Channels: Manage ways to connect with customers, from email and voice, messaging, and self-serve automation. |
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Messaging and social |
Set up messaging channels. |
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Talk and email |
Manage settings for Talk and Email channels. |
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Bots and automation |
Manage automated bots and autoreplies. |
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Classic |
Manage Web Widget and Mobile SDK settings. |
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Customer satisfaction |
Enable and use customer satisfaction ratings. |
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Workspaces: Manage how team members use Zendesk, from views and macros to theAgent Workspace. |
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代理工具 |
配置ure agent productivity tools. |
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Objects and rules: Mange ticket fields, triggers, automations, and more. |
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Tickets |
Manage ticket forms, fields, tags, and ticket statuses. |
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Custom objects |
Extend Zendesk by adding and managing custom objects. |
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Business rules |
Manage business rules for automating repetitive tasks. Set SLAs and business hours. |
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Apps and integrations: Manage apps, APIs, webhooks, targets, and other ways to get data in and out of Zendesk. |
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Apps |
Manage public and private applications. |
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Integrations |
Manage your account integrations and view the integrations log. |
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APIs |
Manage API settings and view API activity. |
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Connections | Manage connections | |
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Webhooks |
Mange webhooks and view webhook activity. |
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|
Targets |
Manage targets to notify external systems. |
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4 Comments
Hi! I would like to get more information about the sunshine data manager (EAP) but I am not authorized to see that site. Could you please publish it or tell me how I can access to it?
Thanks in advance!
It looks like that EAP is no longer active. I've copied the most recent update from our PM regarding this:
I want to CANCEL MY ACCOUNT.
NO LONGER USING THIS RESOURCE
The account owner can cancel the account at anytime under:
Zendesk Productsicon (
Please note that the cancellation your entire Zendesk account is immediate, so be sure to export any data prior to cancelling!
For reference, please see this article:How do I cancel my account?
I hope this answer your questions. Thank you!
Pleasesign into leave a comment.