Service desk chatbots: A guide for 2023
Learn about the capabilities and limitations of ChatGPT for customer service and how businesses can leverage OpenAI's API.
Best practices
Protecting customer privacy in a world of personalization
Learn how CX and security teams can work in tandem to prioritize customer privacy.
11 ways to use AI for a better employee experience
AI can improve the employee experience by enhancing employee skills, eliminating repetitive tasks, and more. Our AI for employee experience guide explains how.
Customer service plan template, tips + how-to guide
A customer service plan defines a clear strategy so you can deliver exceptional support with every interaction. Download our free template and create your plan.
How to create an effective customer success plan (+ a template)
Deliver successful customer experiences with data-driven strategies and operational processes with a customer success plan.
Industries
Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley
As businesses rush to tap generative AI’s vast potential to transform the customer experience, analysts watching…
State of Manufacturing CX 2023
下载2023年制造业残雪的状态报告for actionable CX insights built for manufacturers in today’s ultra-competitive environment.
How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance
See how healthcare organizations can embrace the trend of conversational service while maintaining their HIPAA compliance requirements.
How tech companies are using AI to control costs amidst "year of efficiency"
Find out how leading tech and SaaS companies are using AI to reduce customer service costs and increase productivity.
Tools and media
Revolutionizing sales with data: Atrium’s success with co-founder Pete Kazanjy
Discover the journey of Atrium, a data-driven sales management software company that achieved business success with its strategic hiring, strong inbound game, and valuable community content.
Prioritizing go-to-market-fit and getting to $800M ARR with ZoomInfo CEO Henry Schuck
他的高级技巧和gro舒克股票wth strategies that helped propel his company to success.
Delivering transformative messaging experiences to your transportation, travel, and hospitality customers
Download this ebook for insights on delivering seamless CX for travelers.
Overcoming government regulations and launching a marketplace with Epidemic Sound's Founder, Oscar Hoglund
Oscar Hoglund discusses how, through dedication to their mission, Epidemic Sound put the power back in artists' hands.
Executive insights
Transforming customer service: The impact of AI
Check out the highlights from an Economist Impact event featuring leaders from Zendesk, Mastercard, Forrester Research, and McKinsey discussing how AI is evolving customer service.
5 facts to help you stay cybersecurity savvy
Learn about the current state of cybersecurity and our recommended best practices for a secure Zendesk Suite experience.
Say hello to September integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
The next big Zendesk AI drop: A leap into the future of customer and employee experience
Generative AI, intelligent workforce tools, and employee experience are at the forefront.
Guides, research, and more
Get ready for the future of AI in customer experience
Consider this your one-stop shop to learn about AI for CX.
Help my AI!
Not all AI-powered bots are created equal—some have real attitude problems. Meet a crew of AI characters that need help finding the right path forward with their work.
The IT dilemma: Balancing data privacy and personalization in customer experience
Trust is at odds with consumer expectations of personalization, according to new research. Here's how IT leaders are making sense of it.
Popular guides
Want to take a deeper dive? Choose a topic.
Latest stories
Chatbot persona: What it is + how to create one
A chatbot persona is a bot's human-like characteristics and personality. Learn how to create a unique chatbot persona to match your brand and level up your CX.
ChatGPT for customer service: Capabilities and limitations
Learn about the capabilities and limitations of ChatGPT for customer service and how businesses can leverage OpenAI's API.
Customer success playbook: A comprehensive guide
Customer success playbooks help align your team goals with your customers’ to drive better results and retention. Enhance your customer experience with our free success playbook templates.
Ethics of AI in CX
AI ethics act as a safeguard against biases, privacy violations, and unintended consequences that can harm others (and your business). Learn how to use AI for CX ethically.
How software and cloud services companies deliver exceptional technical product support
See how you can empower your technical support team to deliver excellent customer service consistently.
Zendesk for Travel and Hospitality: Transform CX to deliver 5-star service
Meet travelers where they are, get them where they want to go, and help them relax once they arrive. Learn how in this guide.
Reach beyond: A CX Moment with Mizuno
Zendesk spoke with iconic sports equipment supplier Mizuno’s director of customer support about how improving communication between support teams led to better CX.
Developing a scalable customer feedback strategy with Squarespace’s Rapha Fontes
Rapha Fontes of Squarespace joins Conversations with Zendesk host Nicole Saunders for an in-depth conversation about gathering and acting on customer feedback at scale.