Welcome toZendesk Guide. This page contains resources to help you set up and use Guide.
Select your plan to filter resources:
On this plan you can provide end-users with a complete self-service support option. Plus you get custom themes and integrations, internal knowledge base, user permissions, customer portal, and agent article flagging and creation.
On this plan you can provide end-users with a complete self-service support option. You have all the great features of the lower plans, plus advanced user permissions, article lifecycle management with team publishing, multiple theme templates, and Content Cues to analyze knowledge base health.
HiChris Boerger, thanks for the question. While the plan filters are not a native Guide function, they can be set up with a little HTML trickery. I've set up an article in our tips and tricks section detailing how to do this. Please do let us know if you have any problems with it.
If we are planning to archive an article, how can we see where all it is referenced in our guide to re-direct those links to the now archrived article?
Unfortunately, we still don't have a tool to manage outdated/archived links. At the moment, this needs to be done manually. This is a good feature request and I'd like to encourage you to post this on our product feedbackpage.
Getting started
4 Comments
How do you create the resources filters you have at the top? which systems/tools do you guys use at the documentation team?
Would love to hear from you ;)
Thanks Chris
HiChris Boerger, thanks for the question. While the plan filters are not a native Guide function, they can be set up with a little HTML trickery. I've set up an article in our tips and tricks section detailing how to do this. Please do let us know if you have any problems with it.
Creating Content filter buttons for your Guide articles
I hope this helps. Thanks!
If we are planning to archive an article, how can we see where all it is referenced in our guide to re-direct those links to the now archrived article?
HiBasyl Durnan,
Unfortunately, we still don't have a tool to manage outdated/archived links. At the moment, this needs to be done manually. This is a good feature request and I'd like to encourage you to post this on our product feedbackpage.
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