Customer Stories
Best-in-class CX for the best in the business
The companies you know and love share their experience with Zendesk
ROI of Zendesk
+500% increase in regional sales over the previous year thanks to Zendesk integrations
Read customer storyManufacturing
Polaris + Zendesk: How a rapidly scaling team supports 30% more accounts per agent
Read customer storyInternet & Mobile
Reverb's proactive support drives 10X increase in self-service
Read customer storyFinancial Services
Custom Zendesk solution helps Siemens drive agility and scale
Read customer storySoftware & Technology
Mailchimp + Zendesk: Using the voice of the customer as a north star
Read customer storyROI of Zendesk
Grubhub + Zendesk: Built-in resilience results in more opportunity
Read customer storyInternet & Mobile
Shopify rolls out Zendesk to create more upsell and cross-sell opportunities
Read customer storyInternet & Mobile
Instacart opts for Zendesk to deliver support across six teams
Read customer storyLuxury Retail
Liberty navigates a pivot from in-store to online retail with the help of Zendesk
Read customer storyROI of Zendesk
Zendesk aids Lush in its drive to grow through ethical values and positivity
Read customer storyROI of Zendesk
Virgin Pulse: self-service + good employee experience supports growth
Read customer storyROI of Zendesk
How social messaging helped a support team make €1 million in sales
Read customer storySmiles + Zendesk: Conversational support boosts retention
Read customer storyRetail & eCommerce
In Good Taste + Zendesk: Going from zero to a million bottles sold online
Read customer storyROI of Zendesk
Le Tote increases agent productivity by 3X to handle a sharp spike in ticket volume
Read customer storyROI of Zendesk
Miinto + Zendesk: Innovative, multi-lingual support for both retail customers and marketplace clients
Read customer storyROI of Zendesk
Coda Payments + Zendesk: Handling global queries with local expertise
Read customer storyRetail & eCommerce
Raddish Kids + Zendesk: Increased conversions and a connected remote team
Read customer storyROI of Zendesk
Tile + Zendesk: Perfecting workflows to boost the customer experience
Read customer storyRetail & eCommerce
Optimizing social messaging for a frictionless customer experience
Read customer storyROI of Zendesk
LendingClub + Zendesk: Providing a better customer experience with a help center and high-volume support
Read customer storyROI of Zendesk
The Boston Globe + Zendesk: Lowering cost and keeping more customers with A.I.-fueled chat
Read customer storyMedia & Entertainment
Vimeo engages Zendesk to build a scalable CX solution with custom apps
Read customer storyHealthcare
Harbor Path + BrainSell + Zendesk: Rethinking nonprofit customer service
Read customer storyROI of Zendesk
Northmill Bank + Zendesk: omnichannel, personalized, scalable support
Read customer storySoftware & Technology
VCNC drives efficient support with complete visibility at TADA
Read customer storyMedia & Entertainment
KRAFTON satisfies 1 million annual inquiries with Zendesk automation
Read customer storyRetail & eCommerce
John Lewis Partnership continues to support its partners with Zendesk
Read customer storyTravel & Hospitality
Events DC brings efficiency and insights to CX and internal teams
Read customer storySoftware & Technology
Teamworks delivers scalable white glove service with 100% CSAT
Read customer storyGovernment
Calvert County improves citizen engagement with Zendesk and SweetHawk
Read customer storySoftware & Technology
Rentman nurtures customer experience culture with Zendesk and Klaus
Read customer storySoftware & Technology
Upwork scales global support with robust APIs and self-service
Read customer storySoftware & Technology
HiBob delivers flexible CX for a global roster of HR clients
Read customer storyRetail & eCommerce
Data-driven CX at Thrasio supports revenue growth and innovation
Read customer storyFinancial Services
Prosper chooses Zendesk for innovation, fast deployment and time to value
Read customer storyEducation
How Zendesk helps AMBOSS serve as THE reference tool for medical professionals
Read customer storyTravel & Hospitality
Accor Plus drives more revenue with a conversational strategy
Read customer storyFinancial Services
Netwealth fast tracks Zendesk and attains industry-leading call wait times
Read customer storyTravel & Hospitality
Sentral elevates customer experience with powerful integrations
Read customer storyRetail & eCommerce
Mizzen+Main turns support into a profit center with personalized data
Read customer storyRetail & eCommerce
Pair Eyewear sees continued growth with Zendesk’s CX platform
Read customer storySoftware & Technology
greytHR: From startup to leader with superior customer service
Read customer storyEducation
Age of Learning delivers all time high CSAT scores + 30% efficiency increase
Read customer storyFinancial Services
PURE delivers innovative internal support with a boost from Assist
Read customer storyFinancial Services
Genial invests in Zendesk CX to serve a growing financial market
Read customer storyRetail & eCommerce
Magazine Luiza taps Zendesk for agile CX and efficiency gains
Read customer storySoftware & Technology
Riley Cillian connects millions with greater efficiency and inclusion
Read customer storyRetail & eCommerce
How Zendesk helped Skroutz handle a 10X increase in CX activity
Read customer storySoftware & Technology
UpStack boosts sales and doubles revenue with Zendesk Sell
Read customer storyMedia & Entertainment
Four Winds Casinos meets online gaming demands amid high growth
Read customer storyRetail & eCommerce
Wine.com drives loyalty with personalized service + live chat sommeliers
Read customer storyRetail & eCommerce
Staples Canada pairs Zendesk with MaestroQA to empower agent success
Read customer storyFinancial Services
TNG Digital serves 16 million users with greater insights and efficiency
Read customer storyRetail & eCommerce
Conrad Electronic's customer care: the digital pioneer for techies
Read customer storySoftware & Technology
Kajabi turns to AI and self-service to meet quadrupled service demand
Read customer storyMedia & Entertainment
Achievement unlocked for Nexters: Smashing KPIs amid double digit growth
Read customer storyMedia & Entertainment
Kaizen Gaming bets on fast omnichannel support + 360 degree views
Read customer storyRetail & eCommerce
MyDeal.com.au builds brand trust through personalized customer experiences
Read customer storyRetail & eCommerce
Pet Lovers Centre + Zendesk: Exceeding customer expectations for the love of pets
Read customer storyManufacturing
Galls + Zendesk: Sell delivers higher sales capacity and increased speed to revenue
Read customer storyTravel & Hospitality
Agoda + Zendesk: Connecting travel partners and employees with effective service
Read customer storyBombBomb improves CSAT with video support
Read customer storyManufacturing
PRISM+ delivers top quality consumer electronics with customer service to match
Read customer storyMedia & Entertainment
WATCHA + Zendesk: Personalized streaming experiences with seamless customer care
Read customer storySoftware & Technology
o9 + Zendesk: Saving time & simplifying support in supply planning
Read customer storyFinancial Services
Xendit is building trust in fintech with exceptional customer service
Read customer storySoftware & Technology
Hotjar doubles self-service score and cuts ticket volume using Zendesk
Read customer storyGovernment
Illinois Court Help + Zendesk: Building more accessible support for court users
Read customer storyMedia & Entertainment
REA Group + Zendesk: Customer insights drive service and product innovation
Read customer storyFinancial Services
StashAway + Zendesk: Human communication builds trust with finance robo-advisor
Read customer storyRetail & eCommerce
ShopBack + Zendesk: Automating 70% of customer success while empowering agents
Read customer storySoftware & Technology
Agents play a key role in the company's mission: making it easier to buy and sell real estate
Read customer storyFinancial Services
Sezzle + Zendesk: Building on best practice to support rapid growth
Read customer storyFinancial Services
Credit Union of Colorado + Tyfone + Zendesk: Elevating the customer experience
Read customer storyTravel & Hospitality
Klook + Zendesk: Building agility in a time of unprecedented change
Read customer storyFinancial Services
Read customer storyFinancial Services
Rain + Zendesk: Streamlining customer service to scale a business
Read customer storyFinancial Services
PayNearby + Zendesk: Building resilience by strengthening relationships
Read customer storySoftware & Technology
DevFactory + Zendesk: Streamlining customer relations for 15,000+ companies
Read customer storyGovernment
Calvert County + Zendesk: Lowering costs, improving vaccine distribution
Read customer storyRedDoorz + Zendesk: Streamlining, scaling, and thriving
Read customer storyFinancial Services
Read customer storyEducation
Tech for Good: Stories about how people are using Zendesk to help their communities
Read customer storyROI of Zendesk
Veyo + Zendesk: Healthcare rideshare innovator improves reply times
Read customer storySoftware & Technology
Prezi + Zendesk: A culture of customer-centric collaboration
Read customer storyDrizly meets demand spike with Zendesk's integrated CX and TaskUs
Read customer storySoftware & Technology
FullStory + Zendesk: Reducing ticket volume by 25% and saving agents time
Read customer storySoftware & Technology
Ideagen moves to Zendesk for better data, agility and tools
Read customer storyStandard Beverage taps Zendesk for a sales solution to help deliver major growth
Read customer storyFinancial Services
Novo + Zendesk: The power of a seamless, unified support platform
Read customer storyInternet & Mobile
Glofox + Zendesk: How a data-driven approach to support paid off
Read customer storyInternet & Mobile
Zendesk + Careem: One crisis and one Super opportunity lead to greater strength
Read customer storyTravel & Hospitality
Baleària + Zendesk: Serving passengers safely with seamless messaging
Read customer storyFinancial Services
Saretec + Zendesk: Exceptional internal and external support experiences
Read customer storyEquisoft + Zendesk: Digital transformation pioneer reimagines client support
Read customer storyEducation
Beloit College + Zendesk: How a school’s IT team transformed its workflow
Read customer storySoftware & Technology
ABBYY + Zendesk: Sophisticated products, global clientele, quality B2B & B2C support
Read customer storyFinancial Services
Mukuru + Zendesk: Scaling efficiently through self-service and analytics
Read customer storyEducation
Zendesk + Grapevine Colleyville ISD: Increasing efficiency amid a pandemic
Read customer storyRetail & eCommerce
KOJ Group + Zendesk: Speedy implementation, near immediate savings
Read customer storyFinancial Services
DANA + Zendesk: Banking on CX to transform Indonesia’s digital wallet space
Read customer storyProgility + Zendesk: Faster, simpler, more cost-effective support
Read customer storyRetail & eCommerce
Carousell + Zendesk: Expanding with multilingual self-service
Read customer storyFinancial Services
Bitkub + Zendesk: Democratizing cryptocurrency exchange through simple, secure access
Read customer storyRetail & eCommerce
Read customer storyNon-Profit
Read customer storyEducation
Khan Academy + Zendesk: Helping remote learners during a global pandemic
Read customer storyRetail & eCommerce
Impossible Foods taps Zendesk to help grow business with limited resources
Read customer storyPrint & Web Publishing
Zendesk for Print and Publishing: Taschen and Lonely Planet
Read customer storyEducation
University of Louisville + Zendesk + BrainSell: Customer care with data-backed confidence
Read customer storyTravel & Hospitality
AVE Living + Zendesk: User-friendly, data-driven, targeted selling
Read customer storySoftware & Technology
Wavy + Zendesk: Unifying the customer journey across Sales and Support
Read customer storySoftware & Technology
Qumu + Zendesk: Award-winning teamwork retains 90%+ of customers
Read customer storyInternet & Mobile
Github swaps homegrown system for Zendesk's integrated support hub
Read customer storyROI of Zendesk
Junkyard Golf Club + Zendesk: Live chat helped increase revenue 300% from support tickets
Read customer story1-Stop Connections elevates its customer experience with Zendesk
Read customer storyRetail & eCommerce
Missouri Star Quilt Company uses data for personalized customer experiences
Read customer storyTravel & Hospitality
Azerbaijan Airlines + Zendesk: Maintaining a 10 point lead in amazing customer service
Read customer storyPrint & Web Publishing
Printful taps Zendesk innovation to prep for global growth
Read customer storyRetail & eCommerce
Thrive scales smartly by leveraging Zendesk chat and self-service
Read customer storyInternet & Mobile
Delivering first-class support for European SMBs with Sendcloud
Read customer storyRetail & eCommerce
Feed. delivers proactive, revenue generating support with Zendesk
Read customer storySoftware & Technology
Through rapid growth, Yext’s customer support evolves to meet and anticipate its clients’ needs
Read customer storyInternet & Mobile
Fast-growing Bolt goes from data blind to data driven with Zendesk
Read customer storyFinancial Services
PayJoy + Zendesk: Unlocking finance with innovation for those who lack banking access, one smartphone at a time
Read customer storyTravel & Hospitality
Olala Homes rivals global competitors with Zendesk technology
Read customer storyHealthcare
Life Fitness and Zendesk join forces to create a unified, global B2B experience
Read customer storyRetail & eCommerce
Modsy + Zendesk: How switching from Kustomer to Zendesk gave new visibility and empowered service at scale
Read customer storyRetail & eCommerce
Daniel Wellington seamlessly scales customer service worldwide with Zendesk
Read customer storyFinancial Services
Nubank empowers the customer experience team to create “WoW” service
Read customer storyROI of Zendesk
Gympass scales with Zendesk and sees 20% increase in productivity
Read customer storyInternet & Mobile
No trading on a great customer experience: How Trade Me puts its customers first
Read customer storyRetail & eCommerce
Fast growth, fast resolution times: How Showpo is scaling support with Zendesk
Read customer storyInternet & Mobile
Shipstation + Zendesk: Leveraging excellent customer experience to help companies grow
Read customer storyRetail & eCommerce
Faberlic moves 10x faster by bringing support under one solution
Read customer storyInternet & Mobile
Dailymotion builds customer relationships and brand loyalty with Zendesk
Read customer storyRetail & eCommerce
Accent Group + Zendesk: Customer focused care across 13 brands
Read customer storyInternet & Mobile
CDNetworks cuts customer inquiries in half with Zendesk Support
Read customer storyHealthcare
One Medical uses Zendesk's cutting-edge CX to improve productivity and compliance
Read customer storyMedia & Entertainment
Museum Hack doubles year-over-year revenue with Zendesk Sell
Read customer storyEnergy
Simpleray creates a customized, data-driven sales process with Zendesk Sell
Read customer storyInternet & Mobile
From villas to vehicles: Subito keeps buyers and sellers happy with Zendesk
Read customer storyROI of Zendesk
Zendesk omnichannel support brings major efficiency gains for Micro Center
Read customer storyEnergy
No time for downtime—Weatherford uses Zendesk to keep oilfield operations running
Read customer storyInternet & Mobile
LINE MOBILE’s digital-first support passes savings on to customers
Read customer storyInternet & Mobile
With Zendesk, Bing Lee continues its tradition of putting customers first
Read customer storySoftware & Technology
Omnichannel customer support that’s on time, and on budget
Read customer storyInternet & Mobile
Viaplay’s omnichannel strategy is designed for customer happiness
Read customer storyInternet & Mobile
Accelerating sales cycles and support with Zendesk and Tray.io
Read customer storyMedia & Entertainment
Big Fish Games reduces wait time by 16% with Zendesk self-service
Read customer storySoftware & Technology
Mediaocean + Zendesk: Gaining 40 points in satisfaction and a 305% increase in self-service
Read customer storyRetail & eCommerce
OLX + Zendesk: Massive reduction in global ticket volume with self-service
Read customer storyInternet & Mobile
Riot Games pairs custom apps with Zendesk AI and spikes deflection rates with bot
Read customer storyFinancial Services
Lincoln Investment replaces 18 separate help desks with Zendesk
Read customer storyMedia & Entertainment
Nexon earned a 114% increase in their CSAT score with the Zendesk omnichannel solution
Read customer storyInternet & Mobile
Carsales finds more agility, better data and 30:1 deflection by moving to Zendesk
Read customer storyInternet & Mobile
Ola saw a 40% improvement in their CSAT score with the Zendesk omnichannel solution
Read customer storyFinancial Services
Starling Bank + Zendesk: Scaling and adapting for 365/24/7, omnichannel support
Read customer storyInternet & Mobile
99Designs+ Zendesk: Replacing 3 systems with 1 solution for every channel
Read customer storyMedia & Entertainment
NYX Gaming offers omnichannel customer service with Zendesk
Read customer storyNon-Profit
ACLU finds new efficiency and help protecting donor data with Zendesk CX
Read customer storyRetail & eCommerce
Lightspeed sees cost savings and new efficiencies with Zendesk
Read customer storyFinancial Services
cleverbridge saw a 24% ticket deflection rate with Zendesk Guide
Read customer storyInternet & Mobile
Evernote sees a 17% drop in ticket volume with a newly configured help center
Read customer storyInternet & Mobile
BrowserStack serves 36K customers and earns a 98% CSAT with Zendesk Support
Read customer storyFinancial Services
Zendesk Support allows SlicePay to easily serve over 150K customers with a team of five
Read customer storyRetail & eCommerce
The PAS Group uses Zendesk live chat to help drive 39% more online sales
Read customer storyRetail & eCommerce
Harry's scaled their customer service and saved time using Zendesk Support
Read customer storyInternet & Mobile
Learn how Rovio provides seamless in-game customer service with the Zendesk mobile SDK
Read customer storySoftware & Technology
PaperCut loves Zendesk Support’s ease of use and sophisticated reporting
Read customer storyInternet & Mobile
Deliveroo uses Zendesk Support to serve three distinct customer groups
Read customer storyRetail & eCommerce
Dreams uses Zendesk Support's analytics and CSAT ratings to provide better customer support
Read customer storyMedia & Entertainment
Serato + Zendesk: Fast, multi-channel support for the passionate DJ crowd
Read customer storyMedia & Entertainment
The O2 Arena uses Zendesk Support, Chat, and Guide to help tens of thousands of concert-goers
Read customer storyInternet & Mobile
Movile adopted Zendesk Support to scale their customer service
Read customer storyInternet & Mobile
Easy Taxi uses Zendesk to build relationships with their drivers
Read customer storyFinancial Services
The support team at Connective achieves a 99% CSAT rating and has seen live chat become their most popular channel
Read customer storyInternet & Mobile
Foodpanda sees the highest satisfaction ratings from live chat—which they provide online and embedded in their app
Read customer storyEducation
The TechOps team at USC Annenberg School for Communication and Journalism maintains a CSAT of 98%
Read customer storyInternet & Mobile
With Guide, Skyscanner saw an 18 percentage point increase in CSAT and a 76% drop in first response time (FRT)
Read customer storyInternet & Mobile
Slack + Zendesk: A human approach to bringing people together, at scale
Read customer storySoftware & Technology
Acquia saw improvements in CSAT, SLA adherence, and agent productivity with Zendesk Support
Read customer storySoftware & Technology
Xero handles hypergrowth and high ticket volume with Zendesk
Read customer storyHealthcare
Medidata replaces six internal systems with Zendesk centralized support
Read customer storyInternet & Mobile
Trustpilot + Zendesk: Self-service and live chat support rapid growth
Read customer storyRetail & eCommerce
UGG®/Deckers Brands + Zendesk: Transforming customer service literally overnight
Read customer storyRetail & eCommerce
See how Harris Farm Markets uses Zendesk Support to listen honestly and respond to its customers
Read customer storyInternet & Mobile
InVision + Zendesk: Delivering outstanding support on a strong technical foundation using the API
Read customer storyRetail & eCommerce
See how Fiverr uses Zendesk Support to serve its thriving marketplace
Read customer storyMedia & Entertainment
See how Animoto leveraged light agents and a knowledge base to scale support
Read customer storyInternet & Mobile
Box sees positive CX results from Zendesk's API and Apps Framework
Read customer storyRetail & eCommerce
BaubleBar chose Zendesk Support for its integration with Magento
Read customer storyGovernment
The City of Hampton uses Zendesk Support to Increase internal engagement
Read customer storyNon-Profit
Supporting the world's largest online fundraising community with Zendesk Support
Read customer storyInternet & Mobile
Swiftkey uses the Mobile SDK to power in-app support for a 300m device install base
Read customer storyMedia & Entertainment
JibJab uses Zendesk Support and ModSquad to meet SLAs even with a 10x volume increase
Read customer storyInternet & Mobile
OpenTable serves up seamless global support with Zendesk + Jira
Read customer storyInternet & Mobile
VanMeijel + Zendesk: Tackling support times in spite of rising ticket volume
Read customer storyInternet & Mobile
Xerox streamlines internal workflows to support 140K employees
Read customer storySoftware & Technology
Learn how Zuora's beating the industry benchmark with their multichannel support
Read customer storyInternet & Mobile
Zendesk Support empowered Zoosk's agents and doubled their productivity
Read customer storyMedia & Entertainment
With Zendesk Support, LJ Hooker earns a 99% satisfaction rating
Read customer storyMedia & Entertainment
Zendesk Talk helps Adslot maintain 95% customer satisfaction
Read customer storyRetail & eCommerce
Cotton On Group + Zendesk: 1700 stores, 20 countries, one CX platform
Read customer storyRetail & eCommerce
Using NPS® to engage with customers has resulted in a 98% CSAT rating
Read customer storyRetail & eCommerce
Aurora Fashions supports multiple brands and delivers an omnichannel experience
Read customer storyEducation
Zendesk Support's iPad app allows Wharton Computing's team to answer tickets on the go
Read customer storyMedia & Entertainment
UTi's HR team utilizes custom analytics in Zendesk Support to earn a 98% satisfaction rating
Read customer storyMedia & Entertainment
Adroll + Zendesk: cutting first reply times in half with Zendesk Support
Read customer storyInternet & Mobile
Foursquare + Zendesk: Lightning-fast self-service for a growing customer base
Read customer storyInternet & Mobile
Support insights allow WePay to provide fast service and raise satisfaction
Read customer storyInternet & Mobile
Redfin improves efficiency and CSAT by deploying Zendesk across 11+ teams
Read customer storyMedia & Entertainment
Agent satisfaction doubled with adoption of Zendesk Support
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